Research in December 2015 suggested a third of renters have had a landlord or letting agent refuse to carry out repairs on their home.
A study commissioned by PropertyLetByUs found 50% of tenants surveyed felt they had also suffered “unreasonable” delays in getting tenants surveyed felt they had also suffered “unreasonable” delays in getting repair work done, with the most common causes of complaint broken boilers, leaky roofs, faulty showers, condensation and pest infestation.
Renting reform campaigner Ajay Jagota is Managing Director of deposit-free renting solution Dlighted whose deposit replacement insurance system offers 24-7, 365-days-a-year home repairs managed by a third party.
The system also provides landlords with legal cover and a rent guarantee.
Ajay said: “There’s no way of knowing how many of these requests were genuine or truly necessary, but it’s heart-breaking to think of any renters being left without hot water or heating because of their landlord or letting agent’s laziness – I certainly wouldn’t allow it in any property I was managing.
“This is exactly why my businesses set out to do things differently. Not only are our repairs carried out around the clock every single day of the year, the decisions as to whether or not those repairs are urgent or necessary is made by someone neutral.
“It’s important to remember too that earlier research from the same company found that 90% of tenants have admitted trying to hide damage from their landlord and that one in ten admitted to causing more than £500 worth of damage to their rented home.
“A traditional one-month rent deposit scheme may not be enough to cover the cost of this kind of damage.
“We genuinely have 100% satisfaction from renters and landlords alike – and this research suggests that is far from the case for other companies. These figures suggest the existing tenancy dispute service may not be having the designer impact so perhapsit’s time the industry followed our lead and rethought repairs.”